We’re getting ready to launch a new product called Email Center Pro (ECP) next month and we’re all very excited about it.
For more than a decade we’ve been focused on our business planning software product, Business Plan Pro, so some people will think ECP is a bit off course for us and a risky new venture.
So why did we decide to build ECP and take the chance? Simple. We think it can help people succeed in business and helping people succeed in business is what we’re all about – it’s our mantra. Business Plan Pro, for obvious reasons, has helped a lot of people succeed in business and we feel really great about that. ECP does it in a less direct way but it will help you improve the way you run your business and therefore increase your chances of business success.
Email Center Pro helps you manage shared email addresses like firstname.lastname@example.org and email@example.com. It provides your team with easy access to these email accounts by creating web-based shared mailboxes that the whole team can access. You can assign messages, track conversations, add notes to messages, and use templates to respond to messages in consistent ways. You can efficiently manage more email and deliver better quality responses to your customers. See – it will help you improve the way you run your business. At Palo Alto Software, our customer services teams use ECP every day and our customers and our business are better off because we do.
VP Product Development