1. Template Gallery: Templates save you time and create consistency in everything from order confirmations to FAQs. The new Template Gallery includes 10 templates you can use as a starting point for creating your own templates. To check them out, click the “Template Gallery” link on the Templates tab.
2. Template Input Fields: Using templates is a time saver, but you still want to personalize your customer correspondence. The template Input Fields are special codes you can add to a template that will prompt users to enter specific information every time they use that template to create an email. For example, prompt users to enter the customer name in the salutation, or order confirmation numbers.
3. Tag Editor: The updated tag editor lets you Rename and Delete tags. In the left-hand pane of any mailbox, click on the (Edit) button from your Tags list to open the dialog.
4. Drag and Drop: Click and drag a conversation to a tag in your Tags list and it’s automatically tagged. Click and drag a conversation and drop it into your Archive or Trash folders. Quick and easy.

We hope you enjoy using these features as much as we did creating them. You can find even more information in your help file.