Comments on: Ongoing Optimization http://blog.paloalto.com/email-center-pro/ongoing-optimization/ The official Palo Alto Software product blog Mon, 08 Mar 2010 17:44:07 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Philip http://blog.paloalto.com/email-center-pro/ongoing-optimization/comment-page-1/#comment-20 Philip Thu, 12 Jun 2008 17:24:28 +0000 http://www.deadsimplesoftware.com/index.php/email-center-pro/ongoing-optimization/#comment-20 This software is awesome, easy to use, simple interface. We are an internet-only retailer, and there are a few suggestions that I have that I think would make this a killer app for online retailers: (1)A knowledge base to help answer questions that can also be integrated into our website so that our customers can search and find answers as well as our customer service agents, (2) allow the smart folder to filter by keywords found in an email's body, and not just the subject line, (3)customizable html auto reply sent out whenever we receive new email, and specifically the ability to customize a specific reply if certain keywords are found in an incoming email message subject line or body, and (4)a small desktop app that can run in the system tray that will pop-up a mini window similar to Outlook 2003- notifying you that new email has arrived or been assigned to you. I'm really excited about the future of this product. We've tried LivePerson and many other solutions, but this is so easy. Please continue updating it, and I promise you will have a huge market with internet retailers and ecommerce companies. This software is awesome, easy to use, simple interface. We are an internet-only retailer, and there are a few suggestions that I have that I think would make this a killer app for online retailers:
(1)A knowledge base to help answer questions that can also be integrated into our website so that our customers can search and find answers as well as our customer service agents, (2) allow the smart folder to filter by keywords found in an email’s body, and not just the subject line, (3)customizable html auto reply sent out whenever we receive new email, and specifically the ability to customize a specific reply if certain keywords are found in an incoming email message subject line or body, and (4)a small desktop app that can run in the system tray that will pop-up a mini window similar to Outlook 2003- notifying you that new email has arrived or been assigned to you.
I’m really excited about the future of this product. We’ve tried LivePerson and many other solutions, but this is so easy. Please continue updating it, and I promise you will have a huge market with internet retailers and ecommerce companies.

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