Got Analytics?

On Thursday, your Email Center Pro account got a whole lot more useful.

The Dashboard¬†can now be customized with a variety of fun and useful analytic widgets. Go ahead, click on any widget (that’s a technical term) like “My Mail” and drag it to a new location on the Dashboard.

You’ll see an option to “Add More Widgets” at the top left of the Dashboard, giving you access to a bunch of additional analytics to help manage your email process. Widgets available vary by account level.

Here are a couple examples of what you’ll find in the new feature pack for Email Center Pro:

Mailbox Breakdown

Make sure no one user is being overloaded with email assignments. This pie chart shows the breakdown of unassigned and assigned messages (by user) for a given mailbox. You can customize this by mailbox, or choose “Any Mailbox” to see assignments across all Inboxes.
mailbox-breakdown
 

Mailbox Response Time
See a running average of your email response time. Customize this histogram and detailed table by user, mailbox, and date range. This is an essential management tool.
mailbox-response-time-crop

We’ll be releasing more feature packs over the next several weeks, so stay tuned!

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