Email Center Pro power users share their insights

Jake hangs up his skates

Jake Weatherly, Vice President of Customer Experience

Jake Weatherly, our Vice President of Customer Experience, has asked his team to share some of their experiences using Email Center Pro to improve customer service at Palo Alto Software. Here’s what they had to say:

Casi Deatherage: It’s about customer service

On a daily basis, Email Center Pro plays a huge role in boosting my level of customer service expertise. Our first duty is to answer each customer professionally and ensure they have a pleasant experience with our company. Read more…

Shawnie Gartman: Accountability and transparency built in

Email Center Pro certainly makes my job a lot easier. I arrive an hour before any of my coworkers. Because I am first in the office, I am the first to jump into ECP. My job is to equally distribute the incoming mail to my fellow team members. ECP makes this a seamless task. Read more…

Desiree Norton: Teamwork with a click of the mouse

The collaboration tools in Email Center Pro are what I appreciate and use the most. My team and I are in Email Center Pro every day answering inbound messages. We are able to easily collaborate with the features of Email Center Pro. Read more…

Steve Weersing: If only we’d had this before!

While Email Center Pro cannot solve all of the institutional challenges in such a textbook case of a company mired in its own indecision and lack of direction, it can help greatly to reduce many of the incremental delays that can accumulate at each step in the cycle of communication. This in itself can make a critical difference in nailing down pending deals that are “on the fence.” Read more…

Jay Snider: So easy to get started

The best thing about learning to use Email Center Pro was how easy it was. Not only was the training time really just a matter of minutes, but once up to speed in ECP, it made training for my job much easier. Our extensive collection of templates allowed me to start responding to customers much more quickly than I might have otherwise. With common questions coming in all the time, quick keyword searches of the templates allowed me to respond with confidence. And when I was ready to start answering the phones as well, I could handle those same questions because I was familiar with the answers from having used the templates. Read more…

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