Email Center Pro has helped simplify my job in many ways. Within just a few days of starting to work at Palo Alto Software, Email Center Pro allowed me to respond to emails with ease. The email templates make it a smooth process to answer incoming emails promptly and with an intelligent response. In past jobs , learning this process could have taken a few weeks, or maybe even a few months. Email Center Pro relieved pressure on me, and also on my trainer and supervisor, by saving time and money on my overall training.
Answering high-volume emails can be hard to track and manage, but Email Center Pro is a very manageable approach. You can assign emails to each team member, ensuring that you answer your customers more efficiently and in a timely manner. This allows my teammates and me to answer over 100 emails per day. Customers are ecstatic about our response time and we often receive feedback thanking us for our rapid-fire replies.
On a daily basis, Email Center Pro plays a huge role in boosting my level of customer service expertise. Our first duty is to answer each customer professionally and ensure they have a pleasant experience with our company. Email Center Pro reassures me every day that I’m meeting our customers’ needs and our company’s mission. I have complete confidence that Email Center Pro helps me take customer service to new heights.