Have you noticed that your Email Center Pro account is running faster and more smoothly? Our developers have.
Meet Alex and Evan, two of the dedicated ECP programmers who used to get woken up at 2:00 in the morning with alerts that the servers were struggling to handle all of your mail. These days, they’re a lot more rested.
The most recent improvements to Email Center Pro are largely behind-the-scenes upgrades that help you serve your customers faster and more reliably.
More helpful Search results
One change you can actually see is in the Search function. We noticed that a lot of our users were using search for “names@domain”, rather than opening the Contacts tab to look specifically for people.
You’ll see that the Search box on the top right of your Email Center Pro screen now contains an arrow. Click the arrow next time you’re using the search, and use the drop-down menu to focus your search results on emails, contacts, templates, or tagged conversations.